Terms of service

Terms of Service

Business: Brucey’s Trailer Hire
ABN: 20 907 279 699
Mobile: 0456 410 336
Email: lucasbruce095@gmail.com
Operating jurisdiction: Victoria, Australia

Overview

Welcome to Brucey’s Trailer Hire.

The terms “Brucey’s Trailer Hire”, “we”, “us” and “our” refer to Brucey’s Trailer Hire, ABN 20 907 279 699.

These Terms of Service (“Terms”) govern your use of our website, online booking system, customer account, payment facilities, messaging, self-service pickup and return functions and other associated services (“Services”).

Our online booking and customer-management services may be provided using third-party technology, including Lockii, payment processors, identity-verification providers, messaging providers and other service providers.

These Terms govern your use of the Services. The actual hire of a trailer is additionally governed by the Brucey’s Trailer Hire Rental Agreement, Cancellation Policy, Privacy Policy and any conditions disclosed for the particular booking.

By accessing or using our Services, creating a booking or account, or accepting these Terms during checkout, you agree to these Terms.

If you do not agree, you should not use our Services or complete a booking.

1. Eligibility and Customer Accounts

You must be at least 18 years of age to make a booking with Brucey’s Trailer Hire unless we expressly agree otherwise.

To make a booking, you may be required to provide information including:

  • your full name;

  • residential or billing address;

  • mobile number;

  • email address;

  • driver licence details;

  • towing vehicle details;

  • payment information; and

  • other information reasonably required for the hire.

You must ensure that information supplied to us is accurate, current and complete.

You are responsible for maintaining the confidentiality of your customer account, password, access codes and other credentials.

You must not knowingly allow another person to use your account to make an unauthorised booking.

You must notify us if you believe your account or booking information has been accessed without permission.

2. Trailer Hire Services

Brucey’s Trailer Hire provides trailers and related equipment for short-term hire.

Our online photographs, descriptions, measurements and specifications are intended to help customers select an appropriate trailer.

We make reasonable efforts to ensure that information displayed through our Services is accurate.

However, minor differences may occur between photographs and the actual Trailer, including differences arising from:

  • normal wear and tear;

  • maintenance or repairs;

  • replacement components;

  • accessories;

  • tyres or wheels; or

  • updates made to the Trailer.

Any important specifications affecting safe or lawful use, including weight ratings, will be provided or displayed where applicable.

Nothing in an online photograph or description overrides the specifications, compliance plate or legal limits applicable to the Trailer.

3. Bookings

Submitting a booking request does not necessarily guarantee availability until the booking has been confirmed.

A booking is confirmed when Brucey’s Trailer Hire or our booking system provides confirmation and any required payment conditions have been satisfied.

You should check your booking confirmation carefully, including:

  • selected Trailer;

  • pickup date and time;

  • return date and time;

  • hire location;

  • hire price;

  • optional equipment; and

  • any additional conditions.

If any information is incorrect, you should contact us promptly.

We may reasonably decline or cancel a booking where, for example:

  • the requested Trailer is unavailable;

  • the Trailer becomes damaged or unsafe;

  • payment cannot be processed;

  • required identification cannot be verified;

  • materially false information has been supplied;

  • the proposed towing vehicle is clearly unsuitable;

  • the proposed use appears unlawful or unsafe; or

  • circumstances beyond our reasonable control prevent us from supplying the Trailer.

If we cancel a confirmed booking because we cannot supply the Trailer, you will be entitled to an appropriate remedy, which may include a refund of affected hire charges or rescheduling.

Nothing in this section limits your rights under the Australian Consumer Law.

4. Pricing and Payment

Unless otherwise stated, all prices are expressed in Australian dollars (AUD).

The price applicable to your booking will be displayed before you complete checkout.

Depending on the booking, additional amounts may apply for matters such as:

  • extended hire;

  • late return;

  • optional accessories;

  • delivery or collection where offered;

  • excessive cleaning;

  • missing equipment;

  • damage or loss for which you are responsible; or

  • recovery costs arising from misuse or breach of the Rental Agreement.

Any mandatory booking charges will be disclosed before checkout where reasonably practicable.

A security deposit will only apply where expressly disclosed for the particular booking.

You must provide valid payment information and have authority to use the payment method provided.

We may use a third-party payment processor to process payments securely.

By completing a booking, you authorise payment of the agreed booking amount and other amounts properly payable under the Rental Agreement.

We will not treat these Terms as authority to impose arbitrary or unlimited charges.

5. Pricing Errors

Occasionally, information displayed through the Services may contain an obvious pricing, availability or description error.

If an obvious error is discovered before the hire begins, we may contact you and:

  • correct the error;

  • offer to proceed at the correct price;

  • provide an appropriate alternative; or

  • cancel the affected booking and refund amounts paid.

We will not retrospectively increase an agreed price merely because we later decide we could have charged more.

This section does not limit any rights provided by law.

6. Pickup and Return

Pickup and return requirements are contained in your booking confirmation and Rental Agreement.

Brucey’s Trailer Hire may offer:

  • attended pickup;

  • self-service pickup;

  • contactless pickup;

  • attended return; or

  • contactless return.

Where self-service or contactless pickup is used, you may be required to complete certain steps before receiving access to the Trailer.

These may include:

  • payment;

  • identity verification;

  • signing the Rental Agreement;

  • supplying driver or tow-vehicle information;

  • completing inspection questions;

  • providing photographs; and

  • acknowledging instructions.

Pickup and return must occur within the agreed booking times unless an extension has been approved.

7. Access Codes and Self-Service Access

For self-service bookings, we may provide:

  • a PIN;

  • lock code;

  • electronic access credential;

  • key-box code; or

  • other access information.

Access information is supplied only for the relevant booking.

You must not disclose access information to an unauthorised person.

You must follow reasonable instructions concerning:

  • gates;

  • locks;

  • coupling locks;

  • keys;

  • key boxes; and

  • other security systems.

Unauthorised use of access codes or security credentials may result in suspension of access to the Services or termination of a booking.

8. Rental Agreement

These Terms govern your use of our online and booking Services.

They do not replace the Brucey’s Trailer Hire Rental Agreement.

When you hire a Trailer, the Rental Agreement governs matters including:

  • authorised drivers;

  • tow-vehicle requirements;

  • towing capacities;

  • electric brakes;

  • loading and load restraint;

  • damage;

  • theft;

  • breakdowns;

  • accidents;

  • late returns;

  • prohibited use;

  • GPS tracking;

  • supplied equipment;

  • cleaning;

  • recovery; and

  • post-hire damage assessment.

If there is an inconsistency between these Terms and the Rental Agreement concerning use or possession of a Trailer, the Rental Agreement will apply to that issue, subject always to applicable law.

9. Cancellation and Rescheduling

Bookings are subject to the Brucey’s Trailer Hire Cancellation Policy displayed through the booking system.

Cancellation charges, if applicable, will be determined in accordance with that policy and applicable law.

Where appropriate, Brucey’s Trailer Hire may allow a booking to be rescheduled.

If Brucey’s Trailer Hire cannot provide the booked Trailer because it is damaged, unavailable or unsafe, we may offer:

  • a comparable Trailer where available;

  • an alternative booking date; or

  • a refund of affected hire charges.

Nothing in this section limits any consumer right that cannot legally be excluded.

10. Third-Party Booking Platform

Brucey’s Trailer Hire uses third-party technology providers, including Lockii, to assist with functions such as:

  • online bookings;

  • customer accounts;

  • digital contracts;

  • electronic signatures;

  • identity verification;

  • pickup and return workflows;

  • condition photographs;

  • payments;

  • access management;

  • emails and SMS; and

  • booking records.

Your actual Trailer hire is with Brucey’s Trailer Hire, not the provider of the booking software.

Third-party providers may separately have their own terms and privacy policies governing the technology services they provide.

11. Third-Party Payment Providers

Payments may be processed by third-party payment service providers.

Brucey’s Trailer Hire may not directly receive or store your full payment-card details where those details are handled securely by the payment provider.

Payment providers may apply their own fraud-prevention, authentication or security processes.

We are not responsible for an interruption caused solely by a payment provider that is outside our reasonable control, but we will take reasonable steps to assist where a payment problem affects your booking.

12. Transactional Communications

By making a booking and providing your mobile number or email address, you agree that we may contact you where reasonably necessary to administer your booking.

Communications may include:

  • booking confirmations;

  • payment confirmations;

  • pickup instructions;

  • lock or access codes;

  • return instructions;

  • reminders;

  • extension information;

  • overdue notices;

  • breakdown communications;

  • accident or damage enquiries; and

  • other booking-related messages.

These transactional messages are separate from optional marketing communications.

Questions relating to a booking can be directed to:

Mobile: 0456 410 336
Email: lucasbruce095@gmail.com

13. Personal Information and Privacy

We may collect information reasonably required to provide our Services and manage Trailer hires.

This may include:

  • identity information;

  • contact details;

  • driver licence information;

  • towing-vehicle information;

  • payment information;

  • booking records;

  • pickup and return photographs;

  • communications;

  • access records; and

  • Trailer location information where GPS or telematics are fitted.

Our handling of personal information is further described in our Privacy Policy.

Information may also be processed by third parties that provide booking, payment, communication, security or technology services to us.

14. GPS, Telematics and Security Technology

Trailers may contain GPS tracking, telematics, electronic locks or other security equipment.

Such systems may be used for legitimate business purposes including:

  • theft prevention;

  • theft recovery;

  • locating overdue Trailers;

  • fleet management;

  • security;

  • maintenance;

  • investigating suspected unauthorised use; and

  • confirming return location.

Further information concerning the handling of information generated by these systems is contained in our Rental Agreement and Privacy Policy.

15. Acceptable Use of Our Online Services

You may use our Services only for lawful purposes.

You must not use our website, booking platform or associated Services to:

  • commit fraud;

  • provide deliberately false information;

  • impersonate another person;

  • interfere with another person’s booking;

  • attempt to obtain unauthorised access to customer information;

  • interfere with security systems;

  • introduce malicious software;

  • scrape or systematically extract information without permission;

  • interfere with the normal operation of the Services;

  • use another customer’s account without authority; or

  • engage in unlawful or malicious conduct.

We may restrict access where reasonably necessary to protect customers, our property, our systems or the integrity of our Services.

16. Intellectual Property

Unless otherwise stated, content created and owned by Brucey’s Trailer Hire through our Services may include:

  • business names and branding;

  • photographs;

  • graphics;

  • written descriptions;

  • instructions;

  • website content;

  • videos; and

  • other original materials.

You may access such material for ordinary personal use connected with our Services.

You must not reproduce, publish, sell or commercially exploit our proprietary content without permission, except where permitted by law.

Content belonging to Lockii or another third party remains the property of that third party.

17. Third-Party Links and Services

Our Services may contain links to websites or services operated by third parties.

A link does not necessarily mean that Brucey’s Trailer Hire endorses or controls that third party.

When you leave our Services and use another provider’s website or service, that provider's terms and policies may apply.

We are not responsible for matters arising solely from a third-party service that we do not control, except where the law provides otherwise.

18. Reviews and Feedback

You may provide feedback, suggestions, reviews or comments concerning Brucey’s Trailer Hire.

You must not knowingly submit content that:

  • is unlawful;

  • falsely impersonates another person;

  • infringes another person's rights;

  • contains malicious software; or

  • contains personal information that you do not have authority to disclose.

Where you voluntarily provide us with feedback or a review, you permit us to use and reproduce that material for reasonable business purposes, including improving and promoting our Services.

This does not transfer ownership of material to us where ownership cannot legally be transferred or where another agreement applies.

19. Service Availability

We aim to keep our online Services available and functioning normally.

However, availability may occasionally be affected by:

  • maintenance;

  • internet outages;

  • telecommunications failures;

  • software faults;

  • payment-service outages;

  • cybersecurity incidents;

  • third-party platform outages; or

  • circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the online Services.

If an outage materially affects a confirmed Trailer booking, contact us and we will take reasonable steps to assist.

20. Trailer Availability

A confirmed Trailer may occasionally become unavailable because of circumstances such as:

  • mechanical failure;

  • damage;

  • safety concerns;

  • theft;

  • a previous customer's late return; or

  • another event outside our reasonable control.

If this occurs, we will take reasonable steps to:

  • provide a suitable alternative where available;

  • reschedule the booking; or

  • refund the affected hire amount.

Nothing in this section limits rights provided by the Australian Consumer Law.

21. Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where Australian law provides a consumer with rights or remedies that cannot legally be excluded, those rights and remedies continue to apply despite these Terms.

22. Information and Advice

General information supplied through our Services concerning towing, loading, trailer selection or operation is intended to assist customers.

You remain responsible for ensuring that your towing vehicle and intended use comply with applicable legal and manufacturer requirements.

However, nothing in these Terms removes any responsibility Brucey’s Trailer Hire has to provide Services or Trailers with the level of care, safety or quality required by law.

23. Limitation of Liability

To the extent permitted by law, Brucey’s Trailer Hire is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

We are not responsible for loss caused solely by:

  • your unlawful conduct;

  • your misuse of the Services;

  • incorrect information supplied by you; or

  • the acts of an unrelated third party outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising under non-excludable consumer guarantees.

24. Your Responsibility for Loss Caused to Us

You are responsible for losses reasonably incurred by Brucey’s Trailer Hire where those losses are directly caused by your:

  • fraudulent use of the Services;

  • deliberate misuse of our systems;

  • material breach of these Terms;

  • unlawful conduct; or

  • infringement of another person's rights.

You are not responsible under this section for losses caused by Brucey’s Trailer Hire or losses that are too remote or cannot legally be transferred to you.

Responsibility relating specifically to possession or use of a Trailer is governed primarily by the Rental Agreement.

25. Suspension or Termination of Online Access

We may suspend or terminate your access to our online Services where reasonably necessary because:

  • you materially breach these Terms;

  • fraudulent activity is suspected;

  • you attempt to circumvent security;

  • you misuse another person's account;

  • your activity threatens the security or operation of the Services; or

  • continued access would be unlawful.

Suspending access to the website or booking platform does not remove either party's existing rights or obligations relating to an active Trailer hire.

26. Electronic Records and Acceptance

Bookings and contracts may be completed electronically.

You acknowledge that the following may form part of the records relating to your booking:

  • electronic signatures;

  • acceptance checkboxes;

  • booking confirmations;

  • payment records;

  • emails;

  • SMS messages;

  • condition photographs;

  • pickup and return reports;

  • access records; and

  • other electronic booking records.

Electronic acceptance may have the same effect as signing a paper document where permitted by law.

27. Changes to These Terms

Brucey’s Trailer Hire may update these Terms from time to time.

The current version may be made available through our website or booking system.

Changes ordinarily apply to future use of our Services.

We will not retrospectively change a material term applying to an existing confirmed booking in a way that unfairly disadvantages you, unless:

  • you agree to the change;

  • the change is required by law; or

  • the change is reasonably necessary to address a safety or legal issue.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

29. No Waiver

If Brucey’s Trailer Hire does not immediately enforce a provision of these Terms, that does not necessarily mean that we have waived our right to enforce it later.

Likewise, nothing in these Terms prevents a customer from exercising rights available under applicable law.

30. Entire Agreement for Online Services

These Terms, together with policies expressly incorporated into them, constitute the agreement governing your use of the Brucey’s Trailer Hire online Services.

The following separate documents may additionally apply to a booking:

  • Rental Agreement;

  • Cancellation Policy;

  • Privacy Policy;

  • booking confirmation;

  • Trailer-specific conditions; and

  • any optional service conditions disclosed during checkout.

31. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Nothing in these Terms prevents either party from exercising rights before a court, tribunal or other body having jurisdiction.

32. Contact Information

Questions about these Terms, your booking or our Services may be directed to:

Brucey’s Trailer Hire
ABN: 20 907 279 699
Victoria, Australia

Mobile: 0456 410 336
Email: lucasbruce095@gmail.com